nanaTerms of service
REPLACE BEFORE LAUNCH: This page is a beta placeholder. It has not been reviewed by a lawyer and is not the final, binding text.
Who we are
This service is operated by Nana, [registered address], [registration number]. These terms apply when you search for or book a stay through Nana.
Beta service
Nana is in beta testing. While the site shows a sandbox label, searches use a supplier test environment, payments use test cards only, and no real hotel stay is reserved. Never enter a real card in sandbox mode.
How booking works
Availability and prices come from our supplier, LiteAPI by Nuitee. Selecting a room requests a final quote. A reservation exists only after the supplier confirms it and you see a confirmation with a booking reference. A completed payment step alone is not a confirmation.
Prices, taxes and fees
The final quote shows the supplier total and the taxes included in it. Some properties charge additional fees at the hotel, such as city taxes or resort fees. These are listed on the final quote where the supplier provides them. Nana does not add a markup.
Payment
Payment is collected by Nuitee through its secure payment form. Nana does not receive or store your card details. Your card may be authorized before the reservation is confirmed. If a reservation cannot be confirmed, contact support and do not pay again.
Cancellations and changes
Each rate has its own cancellation deadlines and penalties, shown before you pay. Some rates are non-refundable. See the Cancellation policy for how to request help.
Your responsibilities
Give accurate guest details, check the dates and the final quote before paying, and make sure you meet the hotel's requirements, such as minimum age, ID and any deposit. The lead guest must be present at check-in.
The hotel's role
Your stay is provided by the hotel, not by Nana. Hotel descriptions, photos and amenities come from the supplier. We do not guarantee that they are complete or current.
Liability
[Liability terms to be drafted by legal counsel.] Nothing in these terms limits rights you have under consumer law that cannot be limited.
Governing law and disputes
These terms are governed by the law of [jurisdiction]. Contact [support email] first so we can try to resolve a dispute directly. [Dispute resolution procedure.]
Changes to these terms
We may update these terms. The version shown when you book applies to that booking.